Before inspecting

Before starting the troubleshooting process, please make sure the following requirements are met:

• Skype for Business Core components installed on the Access Portal server

• UCMA Installed on the Access Portal server

• the Trusted Application exists if running Get-CsTrustedApplication on the front end

• A valid certificate has been assigned in the Skype for Business Deployment Wizard for the Access Portal server.

• When running Get-CsManagementStoreReplicationStatus, the Access Portal server should appear as "True" (In case there's no replication after configuring the script, check if replication for the Access Portal server is enabled in the topology, if running Enable-CsReplica on the Access Portal server doesn't work, run Enable-CsReplica -Force)

• Make sure to inspect the following articles from Microsft in case you encounter issues with the Powershell script

  • Trusted Application Pool

  • Trusted Application

  • Trusted Application Endpoint

Validate the deployment using the UCMA Utility

The Installation package is coming with a UCMA testing utility by default under:

C:\agat\SpehereShield.Setup\Payload\Tools\UcmaUtility

In the Utility enter the details relevant to the domain  and user and run fetch contacts:

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Issues

Access Portal can't initialize the UCMA with the error “Unable to find the SQL database: Cannot open database "xds" requested by the login. The login failed.” in the log

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Checking using the UCMA Utility

The Installation package is coming with a UCMA testing utility by default under:

...

C:\agat\SpehereShield.Setup\Payload\Tools\UcmaUtility

...

It is required to shut down the Access Portal and Maintenace Service while testing with the UCMA Utility

In the Utility enter the details relevant to the domain  and user and run fetch contacts:

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1. Check

On the output, you should find a record like the following line:

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