Page Comparison

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1. A proxy server capturing Teams traffic between the client and the cloud

2. Scripts injection from Agat cloud directly to the client

Possible issues

1. User can’t sign in to Teams

2. Slow sign in process

3. Slowness in messages reaching destination

4. Slowness joining meetings \ user can’t join meetings

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Issues (3) and (4) are probably server\database issues

Collecting logs for issues (1) or (2)

1. Browse C:\Agat\Bastion\filters\fw_proxy

2. Edit Teams_Protector.xml; <severity>debug</severity>

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• Comperes server and client logs

• Browse https://customers.agatsoftware.com

• Enter ticket number (password will be provided by Agat)

• Upload compressed file

• In the ticket you open to Agat specify username and time of issue as well as screenshots if available

Collecting logs for issues (3) or (4)

1. Browse C:\Agat\Bastion\filters\fw_proxy

2. Edit Teams_Protector.xml; <severity>debug</severity>

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