...
| Critical | Customer's business has significant loss of or degradation of services More than 3 end users are affected UC product (Teams, Webex, etc) is down due to Sphereshield |
|---|---|
| High | Outage or performance degradation affects several users at a site Critical product functionality does not work |
| Medium | Customer's business is substantially functioning with minor or no impediments of service Affects a single user Does not prevent user from performing their job Non-critical product functionality does not work |
| Low | Training Product information and questions Planning a scheduled deployment or upgrade |
...