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Check in the application settings of the adapter that the following setting are enable:
Check in the "CLOUD_USERS_GROUPS_SCOPE" table that the user / group you want to inspect its files is there.
If yes, take the entityID from the table and check in the adapter log that a Webhook successfully created for it.
If all configuration above is configured, upload a test file from OneDrive/SharePoint and check in Admin Portal log if we handle the new file, see in the following screenshot the text that should be displayed:
Verify Graph API results
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In some cases, such as messages that do not appear in the eDiscovery, the issue might be related to Graph API results.
Getting chat
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messages
To run a query to get messages of a specific chat - copy the conversation ID from the eDiscovery
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or open the chat in a browser and copy the value from the URL between conversations/ and ? like in the example below:
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Sign in with global admin and run the following query:
https://graph.microsoft.com/v1.0/chats/{conversation id}/messages?$top=50
Example of the query with conversation id:
https://graph.microsoft.com/v1.0/chats/19:2f8ffc4b-cd7d-4c6a-b20b-4e70607a9c91_d272ee0e-a99e-4a5a-98fc-1bbe0213417b@unq.gbl.spaces/messages?$top=50
The results will be returned in the frame below, it will include data of the last 50 messages of the conversation. The value 50 is the maximum, it can be reduced to any smaller value, like 10.
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To retrieve previous messages, you can copy the value returned in @odata.nextLink, copy it to the query box, and run the query.
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