Integrating with existing monitoring infrastructure
Customers who deploy Sphereshield for MS Teams on Prem may wish to monitor it using their existing monitoring tools.
Below is a list of the relevant SphereShield components and how they can be monitored.
Server/Functionality | Check | Details | Alarm Metric |
|---|---|---|---|
Bastion/Admin Portal Servers/DB | Free Disk Space | We recommend a minimum of 30GB allocated for logs. | < 10GB free disk space on Bastion Application + Log disks |
| CPU utilisation |
| >95% CPU utilisation for more than 10 mins |
| Memory |
| < 10% Free memory |
Teams Protector Filter (Bastion) Health check | HTTP Health Check Request | This checks Bastion, EW, DLP, DB and internet connectivity. See here for details: Teams Protector Health Check | Non 200 Response code |
Admin Portal Health Check | Checks the AP is up and has a DB connection
| Timeout or non 200 response code | |
Internal Services AP | http://<host>:1234/api/DBHeartbeat before version: … | Checks the API is up and has a DB connection
| Timeout or non 200 response code |
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DB Content Monitoring
Name | Response Type | SQL Query | Alarm Threshold | Info |
|---|---|---|---|---|
EW-log-table-count | Number | select count (*) FROM [FEDERATION_POLICY_LOG] WITH (NOLOCK) | 500000 | Number of records in EW policy log (calculations) is larger than 500k. The Maintenance service should be processing and clearing this table. Consider restarting the Maintenance service or truncating the table. |
Message-Outbox-Count | Number | select count (*) FROM [MESSAGES_OUTBOX] WITH (NOLOCK) | 1000 | Number of bot messages waiting to be sent. Consider restarting the Maintenance Service |
Logs Monitoring
It is not recommended to monitor the Bastion or filter logs for errors as this is inefficient and may produce an unreasonable amount of false positives.
If this is nevertheless desired, logs can be scanned for the keyword “[Error-Flag]” which may be prepended to certain significant errors.