Devices get blocked because of missing managed device values when using the SphereShield App

Owned by Agat Support

Jul 05, 2020

1 min read

Symptoms

MDM Integration is configured & SphereShield app is configured.
Some devices appear to be blocked and have details missing in the MDM table.
'Complete missing managed device values into from MDM device table' is set to 'Yes'.

Solution

Upgrade to package v3.9.74.9 or higher
Set ‘Complete missing managed device values into from MDM device table’ to ‘No’.