{"type":"doc","content":[{"type":"paragraph","content":[{"text":"Updated to agent 1.5.1","type":"text","marks":[{"type":"code"}]}]},{"type":"heading","attrs":{"level":1},"content":[{"text":"General","type":"text"}]},{"type":"paragraph","content":[{"text":"SphereShield Service Agent is a Windows Service used to monitor other AGAT service health and to enable remote service management from the Admin Portal.","type":"text"}]},{"type":"paragraph","content":[{"text":"The Agent can monitor the following services:","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Sip Filter (AgatSipFilter)","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Bastion (for LAC, Teams Protector, Webex Protector filters)","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Authentication Extender","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Casb Adapter (AgatSphereShieldCasbAdapter)","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Content Manager (AgatContentManagerService)","type":"text"}]}]}]},{"type":"heading","attrs":{"level":2},"content":[{"text":"Operation","type":"text"}]},{"type":"paragraph","content":[{"text":"Monitoring operation consists of three main parts:","type":"text"}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Checking if monitored service is running and start it if not","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Checking in DB if monitored service is alive using Service Management mechanism","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Sending a health check request to the Bastion and its filters. If the Bastion and filters are not healthy, the agent will try to restart the Bastion service.","type":"text"}]}]}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"text":"The Service Agent will not verify service functionality for the Authentication Extender","type":"text"}]}]},{"type":"heading","attrs":{"level":3},"content":[{"text":"Process Monitoring for Bastion","type":"text"}]},{"type":"paragraph","content":[{"text":"The agent runs the monitoring each defined number of seconds (default 60) and does the following:","type":"text"}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"[DB mode] Write agent alive time in service management table for monitored service row","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Check if the monitored service is running and start it if not","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"[DB mode] Check if monitored service is alive in the service management table","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"[Bastion] Check if Bastion and filters are OK:","type":"text"}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Bastion health check procedure:","type":"text"}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Forwarding proxy:","type":"text"}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Request ","type":"text"},{"text":"https://[BastionHealthcheckHost]/healthcheck","type":"text","marks":[{"type":"strong"}]},{"text":" with proxy ","type":"text"},{"text":"BastionIP","type":"text","marks":[{"type":"strong"}]},{"type":"hardBreak"},{"text":"for example ","type":"text"},{"text":"https://test.skypeshield.com/teams_protection/healthcheck","type":"text","marks":[{"type":"strong"},{"type":"link","attrs":{"href":"https://test.skypeshield.com/teams_protection/healthcheck"}}]},{"text":" with proxy ","type":"text"},{"text":"127.0.0.1","type":"text","marks":[{"type":"textColor","attrs":{"color":"#0747a6"}},{"type":"strong"}]}]}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Reverse proxy:","type":"text"}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Request ","type":"text"},{"text":"https://[BastionIp]/skypeshieldhealth","type":"text","marks":[{"type":"strong"}]},{"text":" with host header ","type":"text"},{"text":"BastionHealthcheckHost","type":"text","marks":[{"type":"strong"}]},{"type":"hardBreak"},{"text":"for example ","type":"text"},{"text":"https://127.0.0.1/skypeshieldhealth","type":"text","marks":[{"type":"strong"},{"type":"link","attrs":{"href":"https://127.0.0.1/skypeshieldhealth"}}]},{"text":" with host header ","type":"text"},{"text":"test.skypeshield.com","type":"text","marks":[{"type":"strong"},{"type":"link","attrs":{"href":"http://test.skypeshield.com"}}]}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"If received HTTP 200 status code (during response time of BastionMaxHealthcheckLatencyMilliseconds if set not to 0) - Bastion and filters are OK (no restart is done)","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"If received other HTTP status or error/exception - ","type":"text"},{"text":"except statuses 404 (Not Found), 403 (Forbidden) and 401 (Unauthorized)","type":"text","marks":[{"type":"strong"}]},{"text":" - will try to restart Bastion service after 3 consecutive failures every 10 seconds - only if already in production mode. ","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"If the health check result is not OK and the agent is in production mode (received 5 sequence OK results) - consider the health check as not passed","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"otherwise, if the health check result is OK or the agent is not in production mode (not received 5 sequence OK results) - consider the health check as passed ","type":"text"}]}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"the agent will go into production mode (restart on the error) only after receiving good result for 5 times indicating the correct operation to avoid misconfiguration in install.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"If alive check or bastion healthcheck not passed - restart the monitored service","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"If failed to start the service X (X = ServiceMonitorNumberOfAttemptsBeforeRestart) times - kill the monitored service","type":"text"}]}]}]}]}]}]}]}]}]},{"type":"heading","attrs":{"level":2},"content":[{"text":"Service Management Process","type":"text"}]},{"type":"paragraph","content":[{"text":"The agent receives commands through database table Service_Management and performing the required command on the monitored service. The commands are sent by Admin Portal from the Service Management page, or troubleshooting commands are sent from Troubleshooting wizard. The agent listens to the table and starts to perform the command when the Operation field is changed in the table.","type":"text"}]},{"type":"paragraph","content":[{"text":"Available commands are:","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"RESTART - restart the monitored service","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"START- start the monitored service","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"STOP - stop the monitored service","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"RESTART_AGENT - restart the agent itself","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"START_TRBL - start troubleshooting process","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"FINISH_TRBL- finish the troubleshooting process","type":"text"}]}]}]},{"type":"heading","attrs":{"level":2},"content":[{"text":"Troubleshooting Processing","type":"text"}]},{"type":"paragraph","content":[{"text":"Troubleshooting is available only for Bastion with LAC filter.","type":"text"},{"type":"hardBreak"},{"text":"More details here: ","type":"text"},{"type":"inlineCard","attrs":{"url":"https://agatsoftware.atlassian.net/wiki/spaces/SKYP/pages/1126367233"}},{"text":" ","type":"text"}]},{"type":"heading","attrs":{"level":1},"content":[{"text":"Installation","type":"text"}]},{"type":"paragraph","content":[{"text":"The agent is installed and configured by the installer.","type":"text"}]},{"type":"paragraph","content":[{"text":"To install the service manually (run as administrator):","type":"text"}]},{"type":"codeBlock","content":[{"text":"> AgatSphereShieldServiceAgent.exe install\n","type":"text"}]},{"type":"paragraph","content":[{"text":"You will see service with the following details","type":"text"}]},{"type":"table","attrs":{"layout":"default","localId":"d36f4c26-5cf2-4cb6-a453-7efebc4a5b06"},"content":[{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[181.0]},"content":[{"type":"paragraph","content":[{"text":"Service name","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[1617.0]},"content":[{"type":"paragraph","content":[{"text":"AgatSphereShieldServiceAgent[CustomerName]","type":"text","marks":[{"type":"em"}]}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[181.0]},"content":[{"type":"paragraph","content":[{"text":"Service display name","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[1617.0]},"content":[{"type":"paragraph","content":[{"text":"AGAT SphereShield Service Agent [Customer Name]","type":"text","marks":[{"type":"em"}]}]}]}]}]},{"type":"heading","attrs":{"level":1},"content":[{"text":"Removal","type":"text"}]},{"type":"paragraph","content":[{"text":"To uninstall the service go to the folder with the Service Agent binaries in cmd and run as administrator:","type":"text"}]},{"type":"codeBlock","content":[{"text":"> AgatSphereShieldServiceAgent.exe remove","type":"text"}]},{"type":"heading","attrs":{"level":1},"content":[{"text":"Configuration","type":"text"}]},{"type":"paragraph","content":[{"text":"There is an AgatSphereShieldServiceAgent.config file with configuration for the agent. The agent writes to a log file (default at D:\\Agat\\Logs\\ServiceAgent\\[CustomerName]) and to Event Log with source \"AGAT SphereShield Service Agent\".","type":"text"}]},{"type":"heading","attrs":{"level":2},"content":[{"text":"XML Configuration","type":"text"}]},{"type":"heading","attrs":{"level":3},"content":[{"text":"Configuring the database connection string for the Agent","type":"text"}]},{"type":"paragraph","content":[{"text":"The database connection string is a must configuration in order for the Service Agent to work.","type":"text"}]},{"type":"table","attrs":{"layout":"default","localId":"7a033df8-ac0c-4ef4-b2e0-69dd3f970343"},"content":[{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[680.0]},"content":[{"type":"codeBlock","content":[{"text":"","type":"text"}]}]}]}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"text":"Change the values in the square brackets to match the environment where the Access Portal database is located.","type":"text"}]}]},{"type":"heading","attrs":{"level":3},"content":[{"text":"Logging configuration","type":"text"}]},{"type":"paragraph","content":[{"text":"Logging is configured in the ","type":"text"},{"text":"AgatSphereShieldServiceAgent.config","type":"text","marks":[{"type":"em"}]},{"text":" file in the Agent.","type":"text"}]},{"type":"table","attrs":{"layout":"default","localId":"622d4d0c-22be-4edd-ad0d-0fdf1698eeb1"},"content":[{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colspan":1,"rowspan":1,"colwidth":[600.0]},"content":[{"type":"paragraph","content":[{"text":"Key","type":"text"}]}]},{"type":"tableHeader","attrs":{"colspan":1,"rowspan":1,"colwidth":[661.0]},"content":[{"type":"paragraph","content":[{"text":"Value","type":"text"}]}]},{"type":"tableHeader","attrs":{"colspan":1,"rowspan":1,"colwidth":[539.0]},"content":[{"type":"paragraph","content":[{"text":"Details","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colspan":3,"background":"#fffae6","rowspan":1,"colwidth":[600.0,661.0,539.0]},"content":[{"type":"paragraph","marks":[{"type":"alignment","attrs":{"align":"center"}}],"content":[{"text":"Logging","type":"text","marks":[{"type":"strong"}]}]}]}]},{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colspan":1,"rowspan":1,"colwidth":[600.0]},"content":[{"type":"paragraph","content":[{"text":"CustomerName","type":"text","marks":[{"type":"strong"}]},{"type":"hardBreak"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[661.0]},"content":[{"type":"paragraph","content":[{"text":"Company name","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[539.0]},"content":[{"type":"paragraph","content":[{"text":"The name of the company(will be appended to the service upon installation","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colspan":1,"rowspan":1,"colwidth":[600.0]},"content":[{"type":"paragraph","content":[{"text":"LogFileFullName","type":"text","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[661.0]},"content":[{"type":"paragraph","content":[{"text":"string","type":"text","marks":[{"type":"em"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[539.0]},"content":[{"type":"paragraph","content":[{"text":"The file path to the logs","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colspan":1,"rowspan":1,"colwidth":[600.0]},"content":[{"type":"paragraph","content":[{"text":"LogFileMaxSize","type":"text","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[661.0]},"content":[{"type":"paragraph","content":[{"text":"integer(MB)","type":"text","marks":[{"type":"em"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[539.0]},"content":[{"type":"paragraph","content":[{"text":"Max size for each log file before creating a new log file.","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colspan":1,"rowspan":1,"colwidth":[600.0]},"content":[{"type":"paragraph","content":[{"text":"LogFileLevel","type":"text","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[661.0]},"content":[{"type":"paragraph","content":[{"text":"Off/Fatal/Critical/Error/Alert/Warn/Info/Debug/All","type":"text","marks":[{"type":"em"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[539.0]},"content":[{"type":"paragraph","content":[{"text":"The severity level of Service Agent logs.","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colspan":1,"rowspan":1,"colwidth":[600.0]},"content":[{"type":"paragraph","content":[{"text":"EventLogLevel","type":"text","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[661.0]},"content":[{"type":"paragraph","content":[{"text":"Off/Fatal/Critical/Error/Alert/Warn/Info/Debug/All","type":"text","marks":[{"type":"em"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[539.0]},"content":[{"type":"paragraph","content":[{"text":"The severity level of the Service Agent in the Windows Event Viewer.","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colspan":3,"background":"#fffae6","rowspan":1,"colwidth":[600.0,661.0,539.0]},"content":[{"type":"paragraph","marks":[{"type":"alignment","attrs":{"align":"center"}}],"content":[{"text":"DB Connection","type":"text","marks":[{"type":"strong"}]}]}]}]},{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colspan":1,"rowspan":1,"colwidth":[600.0]},"content":[{"type":"paragraph","content":[{"text":"DBRequired","type":"text","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[661.0]},"content":[{"type":"paragraph","content":[{"text":"true","type":"text","marks":[{"type":"em"}]},{"text":"/","type":"text"},{"text":"false","type":"text","marks":[{"type":"em"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[539.0]},"content":[{"type":"paragraph","content":[{"text":"Work in standalone mode without contacting the database","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colspan":1,"rowspan":1,"colwidth":[600.0]},"content":[{"type":"paragraph","content":[{"text":"ConnectionString","type":"text","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[661.0]},"content":[{"type":"paragraph","content":[{"text":"Data Source=[SQLSERVER];Initial Catalog=[DataBaseName];Persist Security Info=True;User ID=[username];Password=[password]","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[539.0]},"content":[{"type":"paragraph","content":[{"text":"The database connection string","type":"text"}]},{"type":"paragraph","content":[{"text":"(Note: Fill in the relevant details of the environment upon initial configuration)","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colspan":1,"rowspan":1,"colwidth":[600.0]},"content":[{"type":"paragraph","content":[{"text":"Key","type":"text","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[661.0]},"content":[{"type":"paragraph","content":[{"text":"Key from the admin portal","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[539.0]},"content":[{"type":"paragraph","content":[{"text":"Can be found in the Admin Portal server under the folder c:\\inetpub\\AccessPortal\\Configuration\\applicationSettings.xml","type":"text"}]},{"type":"paragraph","content":[{"text":"(Required if DBRequired set to true)","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colspan":1,"rowspan":1,"colwidth":[600.0]},"content":[{"type":"paragraph","content":[{"text":"IV","type":"text","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[661.0]},"content":[{"type":"paragraph","content":[{"text":"IV for AES encryption","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[539.0]},"content":[{"type":"paragraph","content":[{"text":"Can be found in the Admin Portal server under the folder c:\\inetpub\\AccessPortal\\Configuration\\applicationSettings.xml","type":"text"}]},{"type":"paragraph","content":[{"text":"(Required if DBRequired set to true)","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colspan":3,"background":"#fffae6","rowspan":1,"colwidth":[600.0,661.0,539.0]},"content":[{"type":"paragraph","marks":[{"type":"alignment","attrs":{"align":"center"}}],"content":[{"text":"Monitoring settings","type":"text","marks":[{"type":"strong"}]}]}]}]},{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colspan":1,"rowspan":1,"colwidth":[600.0]},"content":[{"type":"paragraph","content":[{"text":"ServiceName","type":"text","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[661.0]},"content":[{"type":"paragraph","content":[{"text":"The service name","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[539.0]},"content":[{"type":"paragraph","content":[{"text":"the name of the service to monitor","type":"text"}]},{"type":"paragraph","content":[{"text":"(note: Make sure to fill in the internal Service name and not the display name)","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colspan":1,"rowspan":1,"colwidth":[600.0]},"content":[{"type":"paragraph","content":[{"text":"ServiceRestartTimeoutSeconds","type":"text","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[661.0]},"content":[{"type":"paragraph","content":[{"text":"Time for wait after restart(sec)","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[539.0]},"content":[{"type":"paragraph"}]}]},{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colspan":1,"rowspan":1,"colwidth":[600.0]},"content":[{"type":"paragraph","content":[{"text":"ServiceMonitorFrequencySeconds","type":"text","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[661.0]},"content":[{"type":"paragraph","content":[{"text":"Time between each check(sec)","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[539.0]},"content":[{"type":"paragraph","content":[{"text":"Will load from database if the connection string is filled in","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colspan":1,"rowspan":1,"colwidth":[600.0]},"content":[{"type":"paragraph","content":[{"text":"ServiceMonitorNumberOfAttemptsBeforeRestart","type":"text","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[661.0]},"content":[{"type":"paragraph","content":[{"text":"The number of time of failure needed for a restart","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[539.0]},"content":[{"type":"paragraph","content":[{"text":"Will load from database if the connection string is filled in","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colspan":3,"background":"#fffae6","rowspan":1,"colwidth":[600.0,661.0,539.0]},"content":[{"type":"paragraph","marks":[{"type":"alignment","attrs":{"align":"center"}}],"content":[{"text":"Ethical Wall","type":"text","marks":[{"type":"strong"}]}]}]}]},{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colspan":1,"rowspan":1,"colwidth":[600.0]},"content":[{"type":"paragraph","content":[{"text":"MonitorEthicalWallLoad","type":"text","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[661.0]},"content":[{"type":"paragraph","content":[{"text":"true","type":"text","marks":[{"type":"em"}]},{"text":"/","type":"text"},{"text":"false","type":"text","marks":[{"type":"em"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[539.0]},"content":[{"type":"paragraph","content":[{"text":"Enable monitoring Ethical Wall load (only relevant to the SIP Filter)","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colspan":1,"rowspan":1,"colwidth":[600.0]},"content":[{"type":"paragraph","content":[{"text":"MonitorEthicalWallLoadFrequencyMinutes","type":"text","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[661.0]},"content":[{"type":"paragraph","content":[{"text":"Time(Min)","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[539.0]},"content":[{"type":"paragraph","content":[{"text":"The time in minute between each check of ethical wall load","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colspan":3,"background":"#fffae6","rowspan":1,"colwidth":[600.0,661.0,539.0]},"content":[{"type":"paragraph","marks":[{"type":"alignment","attrs":{"align":"center"}}],"content":[{"text":"Bastion","type":"text","marks":[{"type":"strong"}]}]}]}]},{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colspan":1,"rowspan":1,"colwidth":[600.0]},"content":[{"type":"paragraph","content":[{"text":"BastionForwardProxy","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[661.0]},"content":[{"type":"paragraph","content":[{"text":"false","type":"text","marks":[{"type":"em"}]},{"text":"/","type":"text"},{"text":"true","type":"text","marks":[{"type":"em"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[539.0]},"content":[{"type":"paragraph","content":[{"text":"Whether the Bastion is a forward proxy (relevant for Teams Protector deployment)","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colspan":1,"rowspan":1,"colwidth":[600.0]},"content":[{"type":"paragraph","content":[{"text":"BastionIp","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[661.0]},"content":[{"type":"paragraph","content":[{"text":"A valid IP address(default","type":"text"},{"text":": 127.0.0.1","type":"text","marks":[{"type":"em"}]},{"text":")","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[539.0]},"content":[{"type":"paragraph","content":[{"text":"The IP to which to send a request","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colspan":1,"rowspan":1,"colwidth":[600.0]},"content":[{"type":"paragraph","content":[{"text":"BastionHealthcheckHost","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[661.0]},"content":[{"type":"paragraph","content":[{"text":"The http Host address(default","type":"text"},{"text":": BastionHealthcheckHost","type":"text","marks":[{"type":"em"}]},{"text":")","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[539.0]},"content":[{"type":"paragraph","content":[{"text":"The Host address header to send in the heartbeat","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colspan":1,"rowspan":1,"colwidth":[600.0]},"content":[{"type":"paragraph","content":[{"text":"BastionMaxHealthcheckLatencyMilliseconds","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[661.0]},"content":[{"type":"paragraph","content":[{"text":"Maximum latency for getting healthcheck results(milliseconds)","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[539.0]},"content":[{"type":"paragraph","content":[{"text":"0 will disable latency check","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colspan":1,"rowspan":1,"colwidth":[600.0]},"content":[{"type":"paragraph","content":[{"text":"TroubleshootingOutputFolder","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[661.0]},"content":[{"type":"paragraph","content":[{"text":"Path to Filter logs","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[539.0]},"content":[{"type":"paragraph","content":[{"text":"Path to the Filter logs in order to inspect for issues","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colspan":1,"rowspan":1,"colwidth":[600.0]},"content":[{"type":"paragraph","content":[{"text":"TroubleshootingSplitIntoVolumes","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[661.0]},"content":[{"type":"paragraph","content":[{"text":"true","type":"text","marks":[{"type":"em"}]},{"text":"/","type":"text"},{"text":"false","type":"text","marks":[{"type":"em"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[539.0]},"content":[{"type":"paragraph","content":[{"text":"Split troubleshooting archive into volumes","type":"text"}]},{"type":"paragraph","content":[{"text":"(useful for email attachments)","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colspan":1,"rowspan":1,"colwidth":[600.0]},"content":[{"type":"paragraph","content":[{"text":"TroubleshootingSplitVolumeSize","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[661.0]},"content":[{"type":"paragraph","content":[{"text":"size in MB(default: ","type":"text"},{"text":"10","type":"text","marks":[{"type":"em"}]},{"text":")","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[539.0]},"content":[{"type":"paragraph","content":[{"text":"troubleshooting archive split volume in MB.","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colspan":1,"rowspan":1,"colwidth":[600.0]},"content":[{"type":"paragraph","content":[{"text":"TroubleshootingDaysRange","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[661.0]},"content":[{"type":"paragraph","content":[{"text":"Number of days(default: ","type":"text"},{"text":"1","type":"text","marks":[{"type":"em"}]},{"text":")","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[539.0]},"content":[{"type":"paragraph","content":[{"text":"Number of last days to include in troubleshooting archive","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colspan":3,"background":"#fffae6","rowspan":1,"colwidth":[600.0,661.0,539.0]},"content":[{"type":"paragraph","marks":[{"type":"alignment","attrs":{"align":"center"}}],"content":[{"text":"Email","type":"text","marks":[{"type":"strong"}]}]}]}]},{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colspan":1,"rowspan":1,"colwidth":[600.0]},"content":[{"type":"paragraph","content":[{"text":"EmailIssues","type":"text","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[661.0]},"content":[{"type":"paragraph","content":[{"text":"[Empty]/all","type":"text","marks":[{"type":"em"}]},{"text":"/","type":"text"},{"text":"dbConnectionFailure","type":"text","marks":[{"type":"em"}]},{"text":"/","type":"text"},{"text":"bastionDbConnectionFailure","type":"text","marks":[{"type":"em"}]},{"text":"/","type":"text"},{"text":"restartFailure","type":"text","marks":[{"type":"em"}]},{"text":"/","type":"text"},{"text":"restartSuccess","type":"text","marks":[{"type":"em"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[539.0]},"content":[{"type":"paragraph","content":[{"text":"What issues will cause sending email","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colspan":1,"rowspan":1,"colwidth":[600.0]},"content":[{"type":"paragraph","content":[{"text":"SMTP_HostName","type":"text","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[661.0]},"content":[{"type":"paragraph","content":[{"text":"Hostname","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[539.0]},"content":[{"type":"paragraph","content":[{"text":"The SMTP server to send the SMTP request to.","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colspan":1,"rowspan":1,"colwidth":[600.0]},"content":[{"type":"paragraph","content":[{"text":"SMTP_Port","type":"text","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[661.0]},"content":[{"type":"paragraph","content":[{"text":"Port number","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[539.0]},"content":[{"type":"paragraph","content":[{"text":"The port to send the FTP request on.","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colspan":1,"rowspan":1,"colwidth":[600.0]},"content":[{"type":"paragraph","content":[{"text":"SMTP_AccountUserName","type":"text","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[661.0]},"content":[{"type":"paragraph","content":[{"text":"Email address of the sender account","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[539.0]},"content":[{"type":"paragraph","content":[{"text":"The Email address is used to send the email and authenticate against the SMTP server.","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colspan":1,"rowspan":1,"colwidth":[600.0]},"content":[{"type":"paragraph","content":[{"text":"SMTP_AccountPassword","type":"text","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[661.0]},"content":[{"type":"paragraph","content":[{"text":"Password for the email account used for sending","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[539.0]},"content":[{"type":"paragraph","content":[{"text":"The password of the Email Address.","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colspan":1,"rowspan":1,"colwidth":[600.0]},"content":[{"type":"paragraph","content":[{"text":"SMTP_RequiresSsl","type":"text","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[661.0]},"content":[{"type":"paragraph","content":[{"text":"False","type":"text","marks":[{"type":"em"}]},{"text":"/","type":"text"},{"text":"True","type":"text","marks":[{"type":"em"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[539.0]},"content":[{"type":"paragraph","content":[{"text":"Sends the Email via SSL.","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colspan":1,"rowspan":1,"colwidth":[600.0]},"content":[{"type":"paragraph","content":[{"text":"SMTP_RequireAuthentication","type":"text","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[661.0]},"content":[{"type":"paragraph","content":[{"text":"False","type":"text","marks":[{"type":"em"}]},{"text":"/","type":"text"},{"text":"True","type":"text","marks":[{"type":"em"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[539.0]},"content":[{"type":"paragraph","content":[{"text":"Whether to use signing in(depending on if the SMTP server requires authentication in order to send Emails through it.)","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colspan":1,"rowspan":1,"colwidth":[600.0]},"content":[{"type":"paragraph","content":[{"text":"SMTP_MailSubject","type":"text","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[661.0]},"content":[{"type":"paragraph","content":[{"text":"The subject of the mail sent","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[539.0]},"content":[{"type":"paragraph","content":[{"text":"The Subject of the Email to be sent.","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colspan":1,"rowspan":1,"colwidth":[600.0]},"content":[{"type":"paragraph","content":[{"text":"SMTP_MailBody","type":"text","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[661.0]},"content":[{"type":"paragraph","content":[{"text":"Message content","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[539.0]},"content":[{"type":"paragraph","content":[{"text":"The message content to be sent.","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colspan":1,"rowspan":1,"colwidth":[600.0]},"content":[{"type":"paragraph","content":[{"text":"SMTP_MailRecipient","type":"text","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[661.0]},"content":[{"type":"paragraph","content":[{"text":"Email of the recipient","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[539.0]},"content":[{"type":"paragraph","content":[{"text":"The Email Address of the recipient","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colspan":1,"rowspan":1,"colwidth":[600.0]},"content":[{"type":"paragraph","content":[{"text":"SMTP_Sending_Frequency","type":"text","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[661.0]},"content":[{"type":"paragraph","content":[{"text":"Time before sending new mail","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[539.0]},"content":[{"type":"paragraph","content":[{"text":"The frequency of sending mail notification.","type":"text"},{"type":"hardBreak"},{"text":"This value depends on the \"Service Monitoring Frequency (seconds)\" value in Admin Portal (ServiceMonitorFrequencySeconds setting).","type":"text"},{"type":"hardBreak"},{"text":"For example, if ServiceMonitorFrequencySeconds is set to 60 seconds and SMTP_Sending_Frequency is set to 10 ,","type":"text"},{"type":"hardBreak"},{"text":"the agent will send mail when issue detected and than additional mail every 10 min ( 60X10 = 600 sec = 10 min )","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colspan":3,"background":"#fffae6","rowspan":1,"colwidth":[600.0,661.0,539.0]},"content":[{"type":"paragraph","marks":[{"type":"alignment","attrs":{"align":"center"}}],"content":[{"text":"Email for Support","type":"text","marks":[{"type":"strong"}]}]}]}]},{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colspan":1,"rowspan":1,"colwidth":[600.0]},"content":[{"type":"paragraph","content":[{"text":"SupportEmailIssues","type":"text","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[661.0]},"content":[{"type":"paragraph","content":[{"text":"[Empty]/all","type":"text","marks":[{"type":"em"}]},{"text":"/","type":"text"},{"text":"dbConnectionFailure","type":"text","marks":[{"type":"em"}]},{"text":"/","type":"text"},{"text":"bastionDbConnectionFailure","type":"text","marks":[{"type":"em"}]},{"text":"/","type":"text"},{"text":"restartFailure","type":"text","marks":[{"type":"em"}]},{"text":"/","type":"text"},{"text":"restartSuccess","type":"text","marks":[{"type":"em"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[539.0]},"content":[{"type":"paragraph","content":[{"text":"What issues will cause sending email","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colspan":1,"rowspan":1,"colwidth":[600.0]},"content":[{"type":"paragraph","content":[{"text":"SupportSMTP_HostName","type":"text","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[661.0]},"content":[{"type":"paragraph","content":[{"text":"Hostname","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[539.0]},"content":[{"type":"paragraph","content":[{"text":"The SMTP server to send the SMTP request to.","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colspan":1,"rowspan":1,"colwidth":[600.0]},"content":[{"type":"paragraph","content":[{"text":"SupportSMTP_Port","type":"text","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[661.0]},"content":[{"type":"paragraph","content":[{"text":"Port number","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[539.0]},"content":[{"type":"paragraph","content":[{"text":"The port to send the FTP request on.","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colspan":1,"rowspan":1,"colwidth":[600.0]},"content":[{"type":"paragraph","content":[{"text":"SupportSMTP_AccountUserName","type":"text","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[661.0]},"content":[{"type":"paragraph","content":[{"text":"Email address of the sender account","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[539.0]},"content":[{"type":"paragraph","content":[{"text":"The Email address is used to send the email and authenticate against the SMTP server.","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colspan":1,"rowspan":1,"colwidth":[600.0]},"content":[{"type":"paragraph","content":[{"text":"SupportSMTP_AccountPassword","type":"text","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[661.0]},"content":[{"type":"paragraph","content":[{"text":"Password for the email account used for sending","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[539.0]},"content":[{"type":"paragraph","content":[{"text":"The password of the Email Address.","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colspan":1,"rowspan":1,"colwidth":[600.0]},"content":[{"type":"paragraph","content":[{"text":"SupportSMTP_RequiresSsl","type":"text","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[661.0]},"content":[{"type":"paragraph","content":[{"text":"False","type":"text","marks":[{"type":"em"}]},{"text":"/","type":"text"},{"text":"True","type":"text","marks":[{"type":"em"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[539.0]},"content":[{"type":"paragraph","content":[{"text":"Sends the Email via SSL.","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colspan":1,"rowspan":1,"colwidth":[600.0]},"content":[{"type":"paragraph","content":[{"text":"SupportSMTP_RequireAuthentication","type":"text","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[661.0]},"content":[{"type":"paragraph","content":[{"text":"False","type":"text","marks":[{"type":"em"}]},{"text":"/","type":"text"},{"text":"True","type":"text","marks":[{"type":"em"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[539.0]},"content":[{"type":"paragraph","content":[{"text":"Whether to use signing in(depending on if the SMTP server requires authentication in order to send Emails through it.)","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colspan":1,"rowspan":1,"colwidth":[600.0]},"content":[{"type":"paragraph","content":[{"text":"SupportSMTP_MailSubject","type":"text","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[661.0]},"content":[{"type":"paragraph","content":[{"text":"The subject of the mail sent","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[539.0]},"content":[{"type":"paragraph","content":[{"text":"The Subject of the Email to be sent.","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colspan":1,"rowspan":1,"colwidth":[600.0]},"content":[{"type":"paragraph","content":[{"text":"SupportSMTP_MailBody","type":"text","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[661.0]},"content":[{"type":"paragraph","content":[{"text":"Message content","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[539.0]},"content":[{"type":"paragraph","content":[{"text":"The message content to be sent.","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colspan":1,"rowspan":1,"colwidth":[600.0]},"content":[{"type":"paragraph","content":[{"text":"SupportSMTP_MailRecipient","type":"text","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[661.0]},"content":[{"type":"paragraph","content":[{"text":"Email of the recipient","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[539.0]},"content":[{"type":"paragraph","content":[{"text":"The Email Address of the recipient","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colspan":1,"rowspan":1,"colwidth":[600.0]},"content":[{"type":"paragraph","content":[{"text":"SupportSMTP_Sending_Frequency","type":"text","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[661.0]},"content":[{"type":"paragraph","content":[{"text":"Time before sending new mail","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[539.0]},"content":[{"type":"paragraph","content":[{"text":"The frequency of sending mail notification.","type":"text"},{"type":"hardBreak"},{"text":"This value depends on the \"Service Monitoring Frequency (seconds)\" value in Admin Portal (ServiceMonitorFrequencySeconds setting).","type":"text"},{"type":"hardBreak"},{"text":"For example, if ServiceMonitorFrequencySeconds is set to 60 seconds and SMTP_Sending_Frequency is set to 10 ,","type":"text"},{"type":"hardBreak"},{"text":"the agent will send mail when issue detected and than additional mail every 10 min ( 60X10 = 600 sec = 10 min )","type":"text"}]}]}]}]},{"type":"paragraph","content":[{"text":"Example of the configuration file: ","type":"text"}]},{"type":"expand","attrs":{"title":"XML example"},"content":[{"type":"codeBlock","attrs":{"language":"xml"},"content":[{"text":"\n\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\n\t\n\t\n\t\n\t\n\t\n\n\t\n\t\n\n\t\n\t\n\t\n\t\n\n\t\n\t\n\n\t\n\t\n\n\t\n\t\n\n\t\n\t\n\t\n\n\t\n\t\n\n\t\n\t\n\n\t\n\t\n\n\t\n\t\n\t\n\n\t\n\t\n\n\t\n\t\n\n\t\n\t\n\n\t\n\t\n\n\t\n\t\n\n\t\n\t\n\n\t\n\t\n\t\n\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\n\t\n\t\n\t\n\t\n\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n","type":"text"}]},{"type":"paragraph"}]},{"type":"paragraph","content":[{"type":"hardBreak"}]},{"type":"paragraph"}],"version":1}