SIP Filter doesn't start and throws errors about Admin Portal Web API
The Ethical Wall Engine is the part of our product which calculates and applies Ethical Wall policies.
When the SIP Filter is installed on the Edge and the Ethical Wall is configured to run from the Edge the SIP Filter component on the Edge will communicate with the Web API (which is in the Admin Portal site). When setting these up some things can go wrong. Check the "EthicalWallPolicyEngine" log to see the responses of the API.
In some case, you can see errors when SIP Filter tries to load the Ethical wall engine:
- validate IV + Key in the YAML file that is taken from the Admin Portal server is correct
| Error | Message | What to do |
|---|---|---|
| 401 Authentication | Validate IV + KEY in the .yaml file that is taken from the Admin Portal server is correct | |
| 403 Authorization | Admin Portal Rest API web services are disabled | The API web service is disabled. Enable it the site security page of the Admin Portal |
| 403 Authorization | Your server is not registered in Admin Portal site | If you put server name in Admin Portal site security setting: Allowed Web Service API Clients Computer Name, validate the server name is correct. Leaving it blank means that there is no hostname restriction on the API |
| The operation has timed out | validate IV + KEY in the .yaml file that is taken from the Admin Portal |