How to create a support ticket- Skype?

Refer to this page for Customer Support services

For on-prem installations that require detailed troubleshooting, replicate the issue after changing the log level to “Debug,” and send all logs, as specified in the following section  Logs and Settings Action Plans

To request an invitation to the support portal to access your ticket: https://deskportal.zoho.com/portal/agatsoftware.