Logs & Settings Action Plan for Maintenance Service

Owned by AGAT Support (Unlicensed)
Last updated: Aug 01, 2021 by Agat Support
please follow this action plan in order to collect the Maintenance Service logs:

1. Change the Maintenance Service Log Level to debug

Default location is C:\Agat\MaintenanceService\Configuration\SphereShield.MaintenanceService.log4net.config

  • Backup the SphereShield.MaintenanceService.log4net.config file
  • Change the log severity level to DEBUG
  • Save changes
 2. Restart the Maintenance Service
3. Replicate the issue
4. Collect the log MaintenanceService-<date>.log from the relevant date
Default location: C:\Agat\Logs\MaintenanceService\MaintenanceService
5. If you're using Ethical Wall collect the trace-<date>.log from the relevant date as well.
Default location is C:\Agat\Logs\MaintenanceService\EW
5. Collect the SphereShield.MaintenanceService.config file
6. Revert back to the old SphereShield.MaintenanceService.log4net.config
7. Restart the SIP Filter Service

The following files are expected to be delivered following this plan:

  1. MaintenanceService-<date>.log from the relevant date
  2. If using Ethical Wall trace-<date>.log from the relevant date
  3. SphereShield.MaintenanceService.log4net.config
  4. Access Portal logs and settings

Default file location could be found here.