AI Adoption Intelligence, part of the AI Behavior Suite, enables administrators to monitor and analyze AI usage across their organization.

Prerequisites

Before using AI Adoption Intelligence, ensure the following setup is complete:

1. Configure Groups and Assign Users
   All calculations in the AI Behavior Suite rely on properly configured groups with assigned users.

   If no groups are configured, you can:

   • Option A: Create Groups Manually

     • Go to Account Management → Users & Groups → Groups

     • Click "New Group"

     • Assign users to the group
       

       

       
       

   • Option B: Configure Active Directory Group Integration

     • Go to Account Management → Account Settings → Active Directory Groups Integration

     • Grant consent and enable synchronization

     • Select the groups you want to integrate
       

       

       
       

2. Mark Groups for Adoption Measurement

   • Navigate to Account Management → Users & Groups → Groups

   • Select the groups you want to include in AI adoption tracking
     

     

     
     

AI Adoption Intelligence - Page Overview

Below is an overview of the main pages in:
AI Behavior Suite → AI Adoption Intelligence

AI Adoption Insights

A high-level dashboard showing AI adoption across the organization, including:

• Total prompts

• Active users

• Use cases

• Adoption rate

• Estimated time saved

• Trends over time

• Breakdowns by department/group and service

Usage Management

This page is used to define and manage usage rules, which determine how prompts are classified.

Each usage rule includes:

• Category
  Defines whether the use case is General or Risky

• Productivity Score
  Indicates how much the use case contributes to user productivity

• Time Saved
  Estimated time saved (in minutes) per prompt for this use case

  • Example: Translating a document may save 10 minutes

  • This value is used to calculate total organizational time savings
    

Usage Reports

Provides analytics by use case.

• Displays distribution of user prompts across all defined usage rules

• Clicking a specific use case shows a detailed breakdown:

  1. Total prompts per usage rule

  2. Group-level usage

  3. Most active users in each group for that use case
     

Group Usage

Provides analytics at the group level.

Includes:

• Total prompts across all groups

• Number of active groups

• Most active group

• Average prompts per group

Also shows:

• General group details

• Leading usage rules

• Trends over time

You can drill down into a group to view:

• Usage by user

• Usage by use case

• Historical trends

AI Optimization Tips

To enable this page, AI Adoption Report Generation must be configured:

• Go to Account Management → Account Settings

• Complete all required fields under AI Adoption Reports Settings

If not configured, data on this page may be missing or outdated.

How AI Adoption Report Generation Works

Once enabled, the system analyzes AI activity and generates personalized adoption insights per user.

All calculations are performed at the group level, and each user is evaluated relative to their group.

For each user, the system calculates:

• Questions Classified
  Number of prompts classified under usage rules out of total prompts

• AI Usage Score (Adoption Score)
  Calculated as:
  (Number of prompts per use case × Productivity Score)

• Relative AI Usage
  Comparison of the user’s score to their group average

• AI Usage Potential
  Comparison of the user’s score to the highest score in their group

Outcomes

Based on these metrics, the system:

• Identifies users with growth opportunities

• Flags users performing below group benchmarks

• Generates personalized AI optimization tips

Admins can use these insights to send targeted adoption reports to users.

Question Auditing

A Page for reviewing and auditing user prompts

Account Feedbacks

Displays feedback provided by users on AI responses in their chats.