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As we can see below this is inside the configuration folder of the adapter, we have different config files, but the one that we using in general for the service is the first one ApplicationSettings.config, however we need to edit different files from that list then change the name and replace it. And it goes like this:

1- Channel Management

We will need to use and edit ApplicationSettings-CM.config file, make sure that we have the customer name and the correct Key & Iv from the config of the AdminPortal, and then we will change the name to ApplicationSettings.config file and replace it with the existing one.

2- Teams

We will need to use and edit ApplicationSettings-Office-main.config file, make sure that we have the customer name and the correct Key & Iv from the config of the AdminPortal, verify the values and then we will change the name to ApplicationSettings.config file and replace it with the existing one.

  • If we need more than one adapter so we will use and edit ApplicationSettings-Office-additional.config file and do the same thing.

3- WebEx

We will need to use and edit ApplicationSettings-Webex_Meeting-main.config file, make sure that we have the customer name and the correct Key & Iv from the config of the AdminPortal, verify the values and then we will change the name to ApplicationSettings.config file and replace it with the existing one.

  • If we need more than one adapter so we will use and edit ApplicationSettings-Webex_Messaging-additional.config file and do the same thing.

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