A customer who has 24X7 support plan can call the following support number: +972-77-9577132.will get a phone number to call. This support plan is typically done for on prem deployments or for hosted compliance and security deployments . It does not apply to Channel management customers by default.
Using the AGAT support phones is limited to customers with a 24X7 SMP and for critical issues, that is, issues with a critical business impact, meaning those entailing a significant commercial loss or degradation of services.
...