What to do if I have a Critical Issue?

A customer who has a 24x7 support plan will have received a phone number to call. This support plan is typically done for on-prem deployments or for hosted compliance and security deployments . It does not apply to Channel management customers. 

Using the AGAT support phones is limited to customers with a 24x7 SMP and for critical issues, such as those with a critical business impact entailing a significant commercial loss or degradation of services.

When contacting AGAT by phone, it is mandatory that you send, in parallel, an email containing all logs and details.