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Please follow this action plan in order to collect the LAC Filter Bastion logs:

1. Change the Bastion Log Level

  1. Backup the Bastion.xml file 
  2. Change the log severity level to debug and enable dumps: 
    • Change the <logging> tag in Bastion.xml: 
      1. In <main> tag configure <severity>debug</severity> 
      2. In <dumps> tag change <enabled>true</enabled> 
  3. Save changes 

2. Restart the Bastion Service 

  1. Open PowerShell 
  2. execute: Restart-Service bastion 

3. Replicate the issue 

4. Collect the log Bastion_<date>.log and the Dumps folder from the relevant date

5. Collect the Bastion.xml

6. Revert back to the old Bastion.xml

7. Restart the Bastion Service



Info
The following files are expected to be delivered following this plan:
  1. Bastion_<date>.log from the relevant time frame in Debug mode
  2. Bastion Traffic dumps folder from the relevant time frame
  3. Bastion.xml


Info

Default file location could be found here.