The issue
A specific user cannot sign in through MDM while the rest of the company has no issue.
The Company is using Mobileiron MDM.
Troubleshooting
At first. we’ve asked the customer if it was all of the sudden nor always like this, which the answer was it was always like this.
He mentioned that when he tries to log in he does not get the “password” field which puts him on some kind of “loop” without having inputted the password. like it is redirecting the user automatically.
In the LAC logs, we’ve seen that the user’s request passes through but the “password” field was empty.
Possible solution
Ask the user to remove any SIPAddress credentials and then try to log in again
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