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If you are not able to log into the portal, please send logs to support.verify the user is part of the groups or users defined in Site Security section
[Portal-URL]/admin/settings?category=user_administration_settings
If nothing is set. all users should have access but if groups and users are set- a match must be found to allow sign in. Group membership is checked against Active Directory live and not using local tables.
To verify that the user is a member of the groups set, you can use the following:
[Portal-URL]/admin/usersgroupmembership
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Portal Logs location
To find the location of your logs please open log4net.config file in the portal configuration folder:
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