Issue: Unable to log into the portal
If you are not able to log into the portal, verify the user is part of the groups or users defined in Site Security section
[Portal-URL]/admin/settings?category=user_administration_settings
If nothing is set. all users should have access but if groups and users are set- a match must be found to allow sign in. Group membership is checked against Active Directory live and not using local tables.
To verify that the user is a member of the groups set, you can use the following:
[Portal-URL]/admin/usersgroupmembership
Portal Logs location
To find the location of your logs please open log4net.config file in the portal configuration folder:
and view the value of file parameter of RollingFileAppender:
