- Please include a meaningful subject describing the issue.
For example, “All mobile devices are not able to sign in.” - Please indicate the business impact: Does the issue affect all / some users, and all / some devices.
- Replicate the issue after changing the log level to “Debug,” and send all logs, as specified in the following section Logs and Settings Action Plans
- Upload large files by following the instructions appearing under “Sending Information and Logs for Technical Support.”
Also, you can request an invitation to the support portal to have access to your ticket: https://deskportal.zoho.com/portal/agatsoftware.