Page Comparison

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1. Open the Access Portal WebUI
2. Browse to /admin/logfiles
3. Change the log level to DEBUG
4. Replicate the issue
5. Click on Export
6. Send AGAT Support the ZIP file.

1. If you do not have access to the Admin WebUI:

1. Go to the IIS Server hosting the Access Portal 
2. Explore the Access Portal folder managed by IIS
3. Change the log level to debug by changing the log4net.config file found in the AccessPortal\config folder.
4. Switch <level value="INFO"> to <level value=”DEBUG”>
5. Change the AccessPortal\logs\AccessPortal.log file name suffix to .old
6. Replicate the issue.
7. Send AGAT Support the AccessPortal.log file.