Please follow these steps to collect the Admin Portal logs and settings:

Go to the IIS Server hosting the Admin Portal
Explore the Admin Portal folder managed by IIS or through Inetpub folder located by default at:D:\Inetpub and choose the AdminPortal folder you need
Change the log level to debug by changing the log4net.config file found in the AccessPortal\config folder.
Switch <level value="INFO"> to <level value=”DEBUG”>
Change the AccessPortal\logs\AccessPortal.log file name suffix to .old
Replicate the issue.
Send AGAT Support the AccessPortal.log file.

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