A customer who has 24X7 a 24x7 support plan can call the following support number: +972-77-9577132.will have received a phone number to call. This support plan is typically done for on-prem deployments or for hosted compliance and security deployments . It does not apply to Channel management customers.
Using the AGAT support phones is limited to customers with a 24X7 24x7 SMP and for critical issues, that is, issues such as those with a critical business impact , meaning those entailing a significant commercial loss or degradation of services.
At any case, whenWhen contacting AGAT by phone, it is mandatory that you send, in parallel, an email containing all logs and details.