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Please include a meaningful subject describing the issue.
For example, “All mobile devices are not able to sign in.”
For example, “All mobile devices are not able to sign in.”
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Please indicate the business impact: Does the issue affect all / some users, and all / some devices.
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Refer to this page for Customer Support services
For on-prem installations that require detailed troubleshooting, replicate the issue after changing the log level to “Debug,” and send all logs, as specified in the following section
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Logs and Settings Action Plans
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Upload large files by following the instructions appearing under “Sending Information and Logs for Technical Support.”
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To request an invitation to the support portal to
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access
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your ticket: https://deskportal.zoho.com/portal/agatsoftware.