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Please include a meaningful subject describing the issue.
For example, “All mobile devices are not able to sign in.”

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Please indicate the business impact: Does the issue affect all / some users, and all / some devices.

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Refer to this page for Customer Support services

For on-prem installations that require detailed troubleshooting, replicate the issue after changing the log level to “Debug,” and send all logs, as specified in the following section

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 Logs and Settings Action Plans

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Upload large files by following the instructions appearing under “Sending Information and Logs for Technical Support.”

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To request an invitation to the support portal to

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access

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your ticket: https://deskportal.zoho.com/portal/agatsoftware.