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Issues (3) and (4) are probably server\database issues

How do I know to which Bastion server the client is connected?

From a client connected to Agat proxy run:

https://teams.microsoft.com/teams_protection/healthcheck/proxytest

In the response you should see the “Server Name”

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Collecting logs for issues (1) or (2)

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Gathering Teams Client Logs to Send to AGAT

Proxy diagnostic

Prepare logs to Agat:

  • Comperes server and client logs + screenshots

  • Browse https://customers.agatsoftware.com

  • Enter ticket number (password will be provided by Agat)

  • Upload compressed file

  • In the ticket you open to Agat specify username and time of issue as well as screenshots if available

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