Please follow this action plan in order these steps to collect the Access Admin Portal logs and settings:
If you have access to the Admin WebUI:
- Open the Access Admin Portal WebUI
- Browse to /admin/logfilesthe tab "Logs and Settings" under "Support & Maintenance"
- Change the log level to DEBUG
- Replicate the issue
- Click on Export
- Send AGAT Support the ZIP file.
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- If you do not have access to the Admin WebUI or Export doesn't work:
- Go to the IIS Server hosting the Access Admin Portal
- Explore the Access Admin Portal folder managed by IIS or through Inetpub folder located by default at:D:\Inetpub and choose the AdminPortal folder you need
- Change the log level to debug by changing the log4net.config file found in the AccessPortal\config folder.
- Switch <level value="INFO"> to <level value=”DEBUG”>
- Change the AccessPortal\logs\AccessPortal.log file name suffix to .old
- Replicate the issue.
- Send AGAT Support the AccessPortal.log file.
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