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Please follow this action plan in order these steps to collect the Access Admin Portal logs and settings: 

If you have access to the Admin WebUI:

  1. Open the Access Admin Portal WebUI
  2. Browse to the tab "Logs and Settings" under "Support & Maintenance" 
  3. Change the log level to DEBUG
  4. Replicate the issue
  5. Click on Export
  6. Send AGAT Support the ZIP file.

...

  1. Go to the IIS Server hosting the Access Admin Portal 
  2. Explore the Access Admin Portal folder managed by IIS or through Inetpub folder located by default at:D:\Inetpuband Inetpub and choose the AccessPortal AdminPortal folder you need
  3. Change the log level to debug by changing the log4net.config file found in the AccessPortal\config folder.Image Removed
  4. Switch <level value="INFO"> to <level value=”DEBUG”>
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  5. Change the AccessPortal\logs\AccessPortal.log file name suffix to .old
  6. Replicate the issue.
  7. Send AGAT Support the AccessPortal.log file.

...