Symptoms
- Mobile users see their own presence go offline and online and the client disconnects
AND
- Bastion logs show many server error status codes 502
AND
- There are no apparent traffic issues between Bastion and Front End or Authentication Extender
Solution
- Upgrade to Bastion version 1.8.12 or higher
- Add the following tag under the <advanced> tag in bastion.xml:
<advanced><serverErrorCode>600</serverErrorCode></advanced>