SphereShield for Skype for Business 2015/2019 Knowledge Base

SkypeShield App Troubleshooting
SkypeShield App Troubleshooting
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SphereShield for Skype for Business 2015/2019 Knowledge BaseSign in - Registration and AuthenticationRegistration and Authentication Troubleshooting

Registration and Authentication Troubleshooting

Owned by Agat Support

Last updated: Jun 20, 2019 by Former user (Deleted)

1 min read

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Presence goes on and off on mobile clients and then the mobile client stays offline
Some users are unable to login and the following appears in the LAC log: "User retreived from DB: \, based on SIP:"
Searching for a Specific User in the Logs

{"serverDuration": 37, "requestCorrelationId": "be17a46bffe64d7f91e7f45c81f288f7"}