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SphereShield for Skype for Business 2015/2019 Knowledge Base

SkypeShield App Troubleshooting
SkypeShield App Troubleshooting
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Registration and Authentication Troubleshooting

Registration and Authentication Troubleshooting

Jun 20, 2019

Presence goes on and off on mobile clients and then the mobile client stays offline
Some users are unable to login and the following appears in the LAC log: "User retreived from DB: \, based on SIP:"
Searching for a Specific User in the Logs

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{"serverDuration": 18, "requestCorrelationId": "18f10088850f42579926506ce4d2436f"}