Webhook issue
Webhook for Teams:
Check in the application settings of the adapter that the following settings are enable:
Search in the Adapter log “subscription“ and check if there is some errors.
Go to IIS in the Application pool and check in advanced settings that the “Load user profile“ setting is enable
If all configuration above is configured, send a test message from Teams(chat message or channel message, doesn’t matter) and check in Admin Portal log if we handle the new message, see in the following screenshot the text that should be displayed:
Webhook for OneDrive/SharePoint:
To handle file sharing we need to create a Webhook for each user (OneDrive) and group (SharePoint) that we interested to inspect.
Because is used a lot of resource to create Webhook for each user and group in the organisation, we create Webhook based of the EW Policy , the AD sync fill the table “CLOUD_USERS_GROUPS_SCOPE“ with users, groups that needed a Webhook. See here for more details.
Troubleshooting
Check in the application settings of the adapter that the following setting are enable:
Check in the "CLOUD_USERS_GROUPS_SCOPE" table that the user / group you want to inspect its files is there.
If yes, take the entityID from the table and check in the adapter log that a Webhook successfully created for it.
If all configuration above is configured, upload a test file from OneDrive/SharePoint and check in Admin Portal log if we handle the new file, see in the following screenshot the text that should be displayed:
