Logs & Settings Action Plan for Lync Access Control Filter

Owned by Agat Support
Last updated: Jul 08, 2021
1 min read
Please follow this action plan in order to collect the LAC Filter logs:

1. Change the LAC Log Level

  1. Backup the Lync_Access_Control.xml file 
  2. Change the log severity level to debug and enable dumps: 
    • Change the <logging> tag in Lync_Access_Control.xml: 
      1. In <main> tag configure <severity>debug</severity> 
      2. In <dumps> tag change <enabled>true</enabled> 
  3. Save changes 

2. Restart the Bastion Service 

  1. Open PowerShell 
  2. execute: Restart-Service bastion or follow this 
    guide to update LAC settings without restart 

3. Replicate the issue 

4. Collect the log LAC_<poolname>_<date>.log and the Dumps folder from the relevant date

5. Collect the Lync_Access_Control.xml

6. Revert back to the old Lync_Access_Control.xml

7. Restart the Bastion Service or follow this guide to update LAC settings without restart


The following files are expected to be delivered following this plan:
  1. LAC_<poolname>_<date>.log from the relevant time frame in Debug mode
  2. LAC Traffic dumps folder from the relevant time frame
  3. Lync_Access_Control.xml
  4. Access Portal logs and settings

Default file location could be found here.