Logs & Settings Action Plan for Teams Protector

Owned by Agat Support
Sept 12, 2021
1 min read
Please follow this action plan in order to collect the Bastion logs:

1. Change the Bastion Log Level

  1. The location of the Teams_protector.xml on default is:

C:\Agat\Bastion\<Customer Name>\filters\fw_proxy

  1. Backup the  Teams_protector.xml file 
  2. Change the log severity level to debug and enable dumps: 
    • Change the <logging> tag in Teams_protector.xml: 
      1. In <main> tag configure <severity>debug</severity> 
      2. In <dumps> tag change <enabled>true</enabled> 
  3. Save changes 

2. Restart the Bastion Service 

  1. Open PowerShell 
  2. execute: Restart-Service bastion 

3. Replicate the issue 

4. Collect the log Teams_<date>.log and the Dumps folder from the relevant date

 The default path for the logs is :

  D:\Agat\Logs\Bastion\<Customer name>\Teams_Protector

5. Collect the Teams_protector.xml

6. Revert back to the old Teams_protector.xml

7. Restart the Bastion Service


The following files are expected to be delivered following this plan:
  1. Teams_<date>.log from the relevant time frame in Debug mode
  2. Teams_protector.xml

Default file location could be found here.