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Validating Contact List integration

1. Put a proper user SIP address with contacts under the option [User SIP]

2. Click Fetch Contacts

3. Verify you see in the output

   Code Block
   GetUserContactList <[user@domain.com]> found [number of contacts] contacts

Issues

Admin Portal can't initialize the UCMA with the error “Unable to find the SQL database: Cannot open database "xds" requested by the login. The login failed.” in the log

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The Skypeshield Trusted Application name is typed wrong or not configured in the Admin Portal or does not exist in the topology

Fix

1. Verify that the Application ID of the Trusted application exists in the topology by running the command at the Front-End server

   Code Block
   Get-CsTrustedApplication

   It  should return output like the following

   Note the name marked in green for the following step

   
   

2. Make sure the details of the topology are correct in the Admin Portal configuration under [Settings] > [General]

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The Admin Portal is able to communicate with the Skype for Business infrastructure but the Maintenance Service unable to pull users

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Checking using the UCMA Utility

1. Check Fetch contact using the instruction for using UCMA Utility

2. On the output, you should find a record like the following line:

GetUserContactList <[user@domain.com]> found 0 contacts

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More information regarding the Unified Contact List can be found in the following documentation from Microsoft

Issue

When calling an internal SFB user from a mobile phone - the caller can’t hear anything for 20 seconds. After 20 seconds it reaches the voicemail

Cause

It is possible that port 11113 between Front End server and Maintenance Service server is not open. This port needs to be open due to the trusted application registered for the Maintenance Service

See Also

• UCMA General information

• How to configure UCMA Integration with SphereShield?

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