Please follow this action plan in order to collect the logs:
1.Change log levels
I. Change the EWS and Bastion Log Level
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2. Replicate the issue
3. Collect files
- Collect the log EWS_<poolname>_<date>.log and the Dumps folder from the relevant date
- Collect the EWS_Protector.xml
- Export Access Portal Logs
- Collect the Bastion Logs
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4. Revert Changes
I. Revert back to the old EWS_Protector.xml
II. Restart the Bastion Service
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The following files are expected to be delivered following this plan:
- Access Portal logs and settings
- EWS_<poolname>_<date>.log from the relevant date
- EWS Traffic Dumps folder from the relevant date
- EWS_Protector.xml
- Skype for Business Client logs
Default file location could be found here.
Please include the following information:
a. Time frames of issue
b. Users involved (SIP Address, AD username, UPN, etc.)
d. Client logs
| Info |
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The following files are expected to be delivered following this plan:
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| Info |
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Default file location could be found here. |
| Info |
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Please include the following information: a. Time frames of issue b. Users involved (SIP Address, AD username, UPN, etc.) d. Client logs |