| Title: | Registration and Authentication Troubleshooting | |
|---|---|---|
| Owner: | Agat Support | |
| Creator: | Agat Support | Feb 04, 2019 |
| Last Changed by: | Former user | Jun 20, 2019 |
| Tiny Link: (useful for email) | https://agatsoftware.atlassian.net/wiki/x/EgD9E | |
| Export As: | Word · PDF | |
Hierarchy
Children (5)
Presence goes on and off on mobile clients and then the mobile client stays offline
Some users are unable to login and the following appears in the LAC log: "User retrieved from DB: \, based on SIP:"
Searching for a Specific User in the Logs
User receiving a 400 error when trying to sign in.
Direct Webticket only works if customer sign in window is enabled
Presence goes on and off on mobile clients and then the mobile client stays offline
Some users are unable to login and the following appears in the LAC log: "User retrieved from DB: \, based on SIP:"
Searching for a Specific User in the Logs
User receiving a 400 error when trying to sign in.
Direct Webticket only works if customer sign in window is enabled
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Outgoing Links
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SphereShield for Skype for Business 2015/2019 Knowledge Base (3)
Searching for a Specific User in the Logs
Some users are unable to login and the following appears in the LAC log: "User retrieved from DB: \, based on SIP:" Presence goes on and off on mobile clients and then the mobile client stays offline |