Troubleshooting DLP Integration

Owned by Former user (Deleted)
Last updated: Mar 29, 2020
1 min read

We have seen that some servers after some time fail to allocate handlers for objects that are responsible for parsing the RTF (there is a similar and less common issue with HTML).
To resolve this issue, SIP filter makes 2 parsing attempts and if both fail we send the content without parsing - AS-IS.

Here are the logs that document the process:

  1. WARN DLP: failed with parsing RTF: Error creating window handle. [failed in the first attempt]

  2. WARN DLP: try different method [going to try a different way]

  3. WARN DLP: failed with parsing RTF in the second time: Cannot create a file when that file already exists [failed in the second attempt]

  4. WARN DLP: inspect all content AS-IS [content sent to DLP without parsing]