Customers who have support and maintenance plans in place can contact AGAT support using email: support@agatsoftware.com
Sending an email will create a ticket in AGAT’s ticketing system (ZOHO desk) and will automatically reply with a ticket number in the subject line.
An engineer will respond shortly to this ticket, during the following working hours:
Sunday – Friday, 5 am – 5 pm GMT/UTC (for Europe customers)
Sunday – Friday 3 am – 3 pm EST (for US customers)
Please always communicate by email, preserving the ticket number appearing in the subject line, in order to keep track of the conversation.Refer to this page for Customer Support services
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