What to do if I have a Critical Issue?

A customer who has 24x7 support plan can call a dedicated number given by support as part of the support plan.

Using the AGAT support phones is limited to customers with a 24x7 SMP and for critical issues, that is, issues with a critical business impact, meaning those entailing a significant commercial loss or degradation of services.

When contacting AGAT by phone, it is mandatory that you send, in parallel, an email containing all logs and details.