Customers who have support and maintenance plans in place can contact AGAT support using email: support@agatsoftware.com
Sending an email will create a ticket in AGAT’s ticketing system (ZOHO desk) and will automatically reply with a ticket number in the subject line.
An engineer will respond shortly to this ticket, during the following working hours:
Sunday – Friday, 5 am – 5 pm GMT/UTC (for Europe customers)
Sunday – Friday 3 am – 3 pm EST (for US customers)
Please always communicate by email, preserving the ticket number appearing in the subject line, in order to keep track of the conversation.
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