How to configure IM and E-Mail Notifications?

Owned by Agat Support
Last updated: Apr 14, 2022 by Avi J. Levin (Unlicensed)

The Admin Portal can send email notifications of failed sign-in, DLP rule, and other
events. This page enables you to set the notification connection (i.e. SMTP server or
UCMA definitions).

The options provided of notifications of the following types:


  1. Email Notifications
  2. Account Lockout notifications.
  3. IM Notifications.



Email Notifications   

  1. Enable email notifications - In order to enable the email notifications, this should be set to 'Yes'.

          *NOTE: The following icon will present information regarding which components needs to be restarted. In this case, it will state the Sip Filter service.

      2. Outgoing mail (SMTP) server - The mail server.

      3. Outgoing mail (SMTP) port - The mail server port.

      4. Outgoing mail (SMTP) server requires SSL.

      5. Outgoing mail (SMTP) server requires authentication.

      6. Outgoing mail (SMTP) username - Notifications will be sent from this email address. 

      7. Outgoing mail (SMTP) password.

      8. Admin notification email recipient - Security events such as password expired, device rejected, device blocked and more are sent by email to the value of this field. The field accepts a comma-separated list of addresses for more than one recipient.

          e.g. user@domain.com, user2@domain.com.

      9. Rejected Devices Notification Frequency (days) - How often to notify of a specific device being blocked. Set to 0 to get notified on every blocked event.

     10. Unregistered device message subject  - The subject of the rejected device notification message. 

     11. Rejected Devices Notification Message - The message to send to the admin when a device was blocked.

Account Lockout Notification

     1. Account Lockout message subject - The subject of the account lockout notification message.

     2. Account Lockout message body - Text of the account lockout notification message.

     3. Account Lockout notification email recipient - Account Lockout notification email will be sent by email to the value of this field. The field accepts a comma-separated list of addresses for more than one recipient e.g. user@domain.com,user2@domain.com. 


IM Notifications

     1. Enable IM notifications - In order to enable IM notifications, this field should be set to 'Yes'.

         *NOTE: For this feature to work in regards to the DLP and Ethical Wall incidents, installation of UCMA Runtime is require on the Access Portal server.

                      For this configuration refer to: How to configure UCMA Integration with SphereShield?.

         *NOTE: This feature requires a restart of the Sip filter.


At the bottom of the page, the options for testing the feature are available:

  1. SEND TEST EMAIL.
  2. SEND TEST IM.