Logs and Settings Action Plans Per Issue

These are the action plans required to get the full information when encountering an issue with SphereShield.

For mobile clients issues:

• Logs & Settings Action Plan for Mobile Devices Sign in with Active Directory Credentials
• Logs & Settings Action Plan for Mobile Devices Sign in with SkypeShield Credentials
• Logs & Settings Action Plan for MDM Integration Issues with SkypeShield App
• Troubleshooting MDM with Postman

For mobile clients and PC issues:

• Logs & Settings Action Plan for Mobile Devices and PC Sign in with Active Directory Credentials
• Logs & Settings Action Plan for Mobile Devices and PC Sign in with SkypeShield Credentials

For other issues:

• Logs & Settings Action Plan for Bastion & LAC Crash/Freeze issues
• Logs & Settings Action Plan for DDoS Protection issues
• Logs & Settings Action Plan for Ethical Wall or DLP
• Logs & Settings Action Plan for EWS issues with SkypeShield Credentials
• Logs & Settings Action Plan for EWS issues with Active Directory Credentials
• Logs & Settings Action Plan for Skype Meeting issue