Please follow this action plan in order to collect the logs:

1. Change the LAC Log Level

2. Change the Bastion Log Level

3. Restart the Bastion Service

4. Change the SIP Filter Log Level

5. Restart the SIP Filter Service

6. Replicate the issue

7. Collect the log LAC_<poolname>_<date>.log and the Dumps folder from the relevant date

8. Collect the log Bastion_<version>_<date>.log and the dumps folder from the relevant date

9. Collect the Lync_Access_Control.xml

10. Revert back to the old Lync_Access_Control.xml

11. Collect the log sipfilter-<date>.log and the trace.<date>.log from the relevant date

12. Collect the AgatSfbSIPFilter.yaml file

13. Revert back to the old AgatSfbShieldSIPFilter.yaml

14. Revert back to the old Bastion.xml

15. Restart the Bastion Service

16. Export Access Portal Logs

17. Send AGAT Software Support the collected logs

The following files are expected to be delivered following this plan:
Access Portal logs and settings

Default file location could be found here.

Please include the following information:

a. Time frames of issue

b. Users involved (SIP Address, AD username, UPN, etc.)

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