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Logs & Settings Action Plan for Ethical Wall (Teams Proxy)

Logs & Settings Action Plan for Ethical Wall (Teams Proxy)

Apr 25, 2022

The following files are expected to be delivered following this plan:

  1. Logs from EW engine under the ISA site from the relevant date & Time  and in "DEBUG" mode.

  2. Logs of Teams Protector Filter from the relevant date & Time  and in "DEBUG" mode.

  3. Export of EW policies.

  4. Info of the effected users as explained below . Can be added in a readme.txt file or in the email.

  5. How to upload log files to Agat customer's site.

ISA Ethical wall logs:

1. By default the location of the EW logs are at d:\AGAT\Logs\ISA-EW

2. If you don't find the logs there, go to the IIS manager, find the "Internal Service API (ISA) site and choose "Explore"

        


  • Go to the "bin" directory and open the "SkypeShield.EthicalWallPolicyEngine.log4net.config" file using notepad or notepad ++, over there you can see the location of the logs:
  • Change log level to DEBUG:

2. Replicate the issue by doing the same action that didn't work.

3. Collect the log  "trace<Date>.log"

Teams Protector Logs:

By default the Teams Protector logs are at D:\Agat\Logs\TeamsProtector. (if there isn't D drive so its C:\Agat\Logs\TeamsProtector)

  1. Go to C:\Agat\Bastion\filters\fw_proxy where you can find Teams_Protector.xml open it and change log level to debug.
  2. Replicate the issue by doing the same action that didn't work.
  3. Collect the logs.



Export Ethical wall policies:

  1. Go to EW policies page of the portal
  2. Click on Export button in the relevant table (Two-participants Conversation or Multi-participants Conversation)


Issue user details:


After acquiring the logs please Answer the following questions and send them either in a readme text file or in the body of the mail:
  1. What are the steps done (for example started chat, created meeting etc)
  2. Write down Both sides that are included in the Policy (A, B). If both of them are users, write down their UPN.
  3. Write down at what time did the action has taken place.
  4. Please write down the policy's name and the policy's intended action (What is it supposed to block or allow)
  5. What was the outcome of the policy? Did you get a pop-up notification? a screenshot is recommended to better understand.
  6. Does the policy is shown in the Auditing table? A screenshot is recommended.  

How to upload log files to Agat customer's site:

The address is: https://customers.agatsoftware.com

Enter your ticket number in the "Ticket Number" field
The password will be supplied by Agat's support team.

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