Logs & Settings Action Plan for Ethical Wall or DLP - Mobile\Mac\WebApp (Bastion)

Owned by Agat Support
Last updated: Jan 17, 2021
1 min read
Please follow this action plan in order to collect the logs:

1. Change the LAC Log Level and enable dumps

  • Backup the Lync_Access_Control.xml file and edit it:
    • Change the <logging> tag in Lync_Access_Control.xml: 
      • In <main> tag configure <severity>debug</severity> 
      • In <dumps> tag change <enabled>true</enabled> 
  • Save changes

2. Restart the Bastion Service 

  1. Open PowerShell 
  2. execute: Restart-Service bastion 
3. Change Access Portal Log Level
  1. Open the Access Portal WebUI
  2. Browse to /admin/logfiles
  3. Change the log level to DEBUG

4. Replicate the issue 

5. Collect the log LAC logs and the Dumps folder

  • LAC_<poolname>_<date>.log
  • dumps folder for relevant date (C:\Agat\Logs\Lync_Access_Control\Dumps)

6. Collect the Lync_Access_Control.xml

7. Revert back to the old Lync_Access_Control.xml

8. Restart the Bastion Service

9. Export Access Portal Logs

  1. Open the Access Portal WebUI

  2. Browse to /admin/logfiles

  3. Click on Export

  4. Send AGAT Support the AccessPortal.log file.

10. Send AGAT Software Support the collected log

The following files are expected to be delivered following this plan:
  1. LAC_<poolname>_<date>.log from the relevant time frame in Debug mode
  2. LAC Traffic dumps folder from the relevant time frame
  3. Lync_Access_Control.xml
  4. Access Portal logs and settings

Default file location could be found here.


Please include the following information:
a. Time frames of issue
b. Users involved (SIP Address, AD username, UPN, etc.)