Logs & Settings Action Plan for Ethical Wall or DLP - PC

Owned by Agat Support
Last updated: Jan 17, 2021
1 min read

Please follow this action plan in order to collect the logs:

  1. Change the SIP Filter Log Level
    1. Backup the AgatSfbSipFilter.yaml file (X:\Agat\SipFilter) and edit it:

      1. In log-level: tag configure Debug

      2. In trace-sip: tag configure true

      3. Save changes
    2. Backup the SipFilter.log4net.config file (X:\Agat\Sipfilter) and edit it:
      1. under <logger additivity="false" name="logger"> and <logger additivity="false" name="tracer"> change level value="DEBUG"
      2. Save changes

Running the SIP Filter on debug or with trace can cause performance and instability issues and should be run in a limited manner especially on a Front-End server.

2. Restart the SIP Filter Service

  1. Open PowerShell
  2. execute: Restart-Service AgatSfbSipFilter

3. Change Access Portal Log Level

  1. Open the Access Portal WebUI
  2. Browse to /admin/logfiles
  3. Change the log level to DEBUG

4. Replicate the issue

5. Collect the logs:

  1. sipfilter-<date>.log (X:\Agat\Logs\Skypeshieldsipfilter\Filter)
  2. trace-<date>.log from (X:\Agat\Logs\Skypeshieldsipfilter\Trace)
  3. trace-<date>.log from (X:\Agat\Logs\Skypeshieldsipfilter\EW)

6.  Revert back to the old AgatSfbSipFilter.yaml

7. Collect the AgatSfbSipFilter.yaml file 

8. Restart the SIP Filter Service

  1. Open PowerShell
  2. execute: Restart-Service AgatSfbSipFilter

9. Export Access Portal Logs

  1. Open the Access Portal WebUI

  2. Browse to /admin/logfiles

  3. Click on Export

  4. Send AGAT Support the AccessPortal.log file.

10. Send AGAT Software Support the collected log

The following files are expected to be delivered following this plan:
  1. sipfilter-<date>.log from the relevant date
  2. trace-<date>.log from  the relevant date (X:\Agat\Logs\Skypeshieldsipfilter\Trace)
  3. trace-<date>.log from  the relevant date (X:\Agat\Logs\Skypeshieldsipfilter\EW)
  4. AgatSfbSipFilter.yaml
  5. Skype for Business Client logs
  6. Access Portal logs and settings

Default file location could be found here.


Please include the following information:
a. Time frames of issue (line number if possible)
b. Users involved (SIP Address, AD username, UPN, etc.)