please follow this action plan in order to collect the Service AGENT logs:

1.Check Agent service configuration file for the location of the service Agent logs. By default located at:

D:\Agat\Tools\ServiceAgent

2. Replicate the issue

3. Collect the log "ServiceAgent<Date>.log

By default the log file will be located at:

D:\Agat\Logs\ServiceAgent

as

The following files are expected to be delivered following this plan:

Configuration and explanation of the Service Agent can be found here

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