Logs & Settings Action Plan for Ethical Wall

Owned by Agat Support
Last updated: Oct 21, 2021
please follow this action plan in order to collect the Service AGENT logs:

1. By default the location of the EW logs are at C:\Inetpub\Access Portal\Logs\EW

2. Replicate the issue

3. Collect the log  "trace<Date>.log"
 

as

The following files are expected to be delivered following this plan:

  1. trace<Date>.log from the relevant date