Logs & Settings Action Plan for Maintenance Service

please follow this action plan in order to collect the Maintenance Service logs:

1. Change the Maintenance Service Log Level to debug

Default location is C:\Agat\MaintenanceService\Configuration\SphereShield.MaintenanceService.log4net.config

2. Restart the Maintenance Service

3. Replicate the issue

4. Collect the log MaintenanceService-<date>.log from the relevant date

Default location: C:\Agat\Logs\MaintenanceService\MaintenanceService

5. If you're using Ethical Wall collect the trace-<date>.log from the relevant date as well.
Default location is C:\Agat\Logs\MaintenanceService\EW

5. Collect the SphereShield.MaintenanceService.config file

6. Revert back to the old SphereShield.MaintenanceService.log4net.config

7. Restart the SIP Filter Service

The following files are expected to be delivered following this plan:

Default file location could be found here.

SphereShield for Skype for Business 2015/2019 Knowledge Base