Logs & Settings Action Plan for Service AGENT

Owned by Agat Support
Jun 22, 2021
please follow this action plan in order to collect the Service AGENT logs:

1.Check Agent service configuration file for the location of the service Agent logs. By default located at:

 D:\Agat\Tools\ServiceAgent

  • the file is called "AgatSphereShieldServiceAgent.config"
  • look for "logfilefullname" and copy the path
2. Replicate the issue
3. Collect the log  "ServiceAgent<Date>.log 
By default the log file will be located at:  
 D:\Agat\Logs\ServiceAgent

as

The following files are expected to be delivered following this plan:

  1. ServiceAgent<Date>.log from the relevant date

Configuration and explanation of the Service Agent can be found here