Unable to upgrade Skype Shield App in IBM Maas360

Owned by Agat Support
Last updated: Apr 12, 2022 by Avi J. Levin (Unlicensed)

Symptoms

  • when upgrading the SkypeShield Launcher app in the Maas360 console an error says the app is already installed.

Solution

  1. Click on upgrade App
  2. Choose manage as additional version


3. The app will appear like this: